JACKSONVILLE, Fla. -- The Attebery's grew up in a generation of handshakes and kept promises; they've lived in their Avondale home 50 years and they try to keep it in shape.
May 1982 they invested in a texture coating to protect the walls of their two story home and around the window sills.
But now the coating that was suppose to last indefinitely is cracking, it is peeling; coming apart.
"I have a thick file inside,' Shirley Attebery said. "Trying to resolve this."
They purchased the product and service from a Sears contractor back then and was impressed with the selling point or written promise.
"We were pleased when it was applied," Attebery said.
The clause that sealed the deal was simple, "We'll guarantee your home's exterior against chipping, flaking and peeling... as long as you own your home."