JACKSONVILLE, Fla. -- Shawntray from the Westside asked the On Your Side team a question.

He said he recently lost his job as a security guard because he was sick and can't find work. Shawntray said he lost his home and he's afraid he'll lose his car. He wants help.

Shawntray, here is what you do:

1) Get your hands on a phone in the area of Northeast Florida and dial the United Way's 211. It is a referral source that will refer you to places for emergency financial assistance, food, shelter and clothing and a lot of other service.

2) Call the company that you make car payments and explain your situation. Ask if some payments can be deferred.

3) Go to a place like WorkSource Florida. They have offices across the region They will help you or anyone looking for work Find a job. Call 904-356-JOBS for more information.

JACKSONVILLE, Fla. -- The Attebery's grew up in a generation of handshakes and kept promises; they've lived in their Avondale home 50 years and they try to keep it in shape.

May 1982 they invested in a texture coating to protect the walls of their two story home and around the window sills.

But now the coating that was suppose to last indefinitely is cracking, it is peeling; coming apart.

"I have a thick file inside,' Shirley Attebery said. "Trying to resolve this."

They purchased the product and service from a Sears contractor back then and was impressed with the selling point or written promise.

"We were pleased when it was applied," Attebery said. 

The clause that sealed the deal was simple, "We'll guarantee your home's exterior against chipping, flaking and peeling... as long as you own your home." 

CLAY COUNTY, Fla. -- First Coast News got an email from Joyce who said someone disguised as a police officer came to her door, demanding $6,000. She was afraid and eventually gave it to the man.

Captain Joe Bucci, with the Clay County Sheriff's Office, gave tangible information on how you can confirm whether or not someone that comes to your door is an Official Law Enforcement Officer.

According to Bucci:

1) Ask to see a badge and department identification. It'll have a photo with it.

2) Call the dispatch center when the person gives you a badge number to confirm who they are.

3) Ask for a supervisor with dispatch to triple check.

4) When in doubt, if you're not sure, take their information and confirm it inside your home while they wait outside.